A week later, the user who had this problem notified us that after they updating their Trend Micro server to the current version. We are simply documenting this support incident for your information. In addition, there's a possibility that there's a newer version of Trend Micro Anti-Virus software that will work with Elliott correctly with Windows 10. Based on the experience of this user, we know the Windows 7 workstation with this Trend Micro Anti-Virus Software version worked correctly before upgrading to Windows 10. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online. Please note that we are not implying that Trend Micro Anti-Virus Software will conflict with Elliott. After doing that, the user found that Elliott works fine. The particular anti-virus software that was installed on the workstation that did not work is Trend Micro Worry-Free Business Security. We asked the user to disable the anti-virus software. If you cannot see it, click the Show hidden icons arrow next to the notification area. Right-click the Trend Micro icon in the taskbar notification area, and then select Exit. Learn how you can disable your Trend Micro program without uninstalling it. Top rated by industry experts, Trend Micro Security delivers 100 protection against web threats. It also protects against malware, online banking and shopping threats and much more. The interesting thing is that another workstation this user upgraded to Windows 10 worked fine with Elliott. After spending time further isolating this issue, we found that the difference between these two workstations is that one has anti-virus software installed (the one that does not work), and the other one does not have anti-virus software installed (the one that does work). How to turn OFF Trend Micro Security on Windows LAST UPDATED: MAY 08, 2021. Using advanced AI learning, Trend Micro stops ransomware so you can enjoy your digital life safely. With Elliott V7.5, the system displayed similar behavior. After quite a while, the following message appeared:Įrror in Macro APP-CONTROL - call to AppControl The behavior the user saw with Elliott V8 is that after entering the user ID and password, the Elliott startup banner 'Loading Company Information' showed up. However, on, we received a support call from a user indicating that his workstation did not work with Elliott after upgrading to Windows 10. We have conducted some tests on Windows 10 in-house and found that both Elliott V7.5 and 8.0 are compatible with Windows 10.

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